Fa·cil·i·ta·tion – To facilitate is to make possible, to ease, to assist.

We provide strategic facilitation services to help you articulate a more realistic and exciting future or solve a specific organizational problem or question with client-centric events and processes.

Members of: 

Boston Facilitators Roundtable

What we are up to

When was the last time you assessed your company’s audience? 

We have recently completed a marketing and branding assessment with one of our association clients.  We hired a consultant, collected data, surveyed the membership and conducted focus-groups.  We learned a lot, both about our brand but also about what our customers were looking for from the association.  And what they didn’t like.  The information we learned and the feedback we received will re-shape the association. It will redefine how the company presents itself and what it delivers.

But our biggest ah-ha lesson was the importance, the critical importance of looking at the company through the lens of the customer.  What do they want and how do they want it?  Once this is understood, it is easier to expand your market and reach new customers.  Once this is understood, it become easier to grow and connect to new markets and members.   Here are some tips that we learned that are summarized nicely by our friends at Forbes.

  1. Understand the landscape – What sparks this new audience’s interest?
  2. Redefine the product- “One size fits all” does not apply to every audience.
  3. Involve the audience- Get the new audience members to be part of your brand and product


Struggling to communicate the value of your work? You are not alone.

Th team at Lighthouse is always looking for new facilitation tools and techniques.  This one helps us help our clients talk about their successes!

When given the opportunity to demonstrate the value of their work, team, or organization, many people try to capture for the grandest, most important, or most nuanced impact possible. The issue is that telling that a story of that magnitude is a daunting task. Without the right tools, the pressure and complexity often results stories are wordy, inexact, and unclear. That is if the success is ever communicated at all.

If you find yourself in such a situation — reaching for the most impressive story you can tell and getting nowhere fast — we recommend taking a step back to consider the power of simple discreet successes. Sometimes the best story isn’t the biggest, it is the most easily understood.

NOAA Sea Grant has developed a “value chain” model that is a useful tool for thinking about and communicating those discreet successes (see below). It can be used to ground your thinking when the prospect of communicating your value gets overwhelming. By filling in each of the five bubbles you either create a coherent narrative or identify gaps in your perceived success that can be filled.


Source: United States, Congress, “Economic Valuation Methodology Guides.” Economic Valuation Methodology Guides, NOAA, 11 July 2019. https://seagrant.noaa.gov/Portals/1/Network Resoruces/Economic valuation guides/All Methodology Guides.pdf?ver=2019-07-11-133941-713. [PDF]
Working remotely – lessons learned at Lighthouse

Lighthouse has several employees that work remotely.  This provides maximum work flexibility to our team members.  Embracing teleworking and geographically distributed teams can be powerful for an office. It can allow for employees to establish their own definition of work-life balance, let managers bring together the best possible team for a job, and reduce burnout. At the same time, working away from a traditional office puts pressure on employees to figure out how to be productive, motivated, and happy without the benefit of colleagues and water cooler conversation.  

 Every home-worker will need to figure out their own strategy for success, but if you or a colleague is struggling to find your rhythm consider checking out these resources as a place to start. 

 American Association for the Advancement of ScienceSix tips for happy, productive remote working –https://www.sciencemag.org/careers/2018/12/six-tips-happy-productive-remote-working 

 Harvard Business Review, “How to Stay Focused When You’re Working from Home 


 Inc.com, “7 Tips for Remote Workers to Make You More Productive and Less Stressed” https://www.inc.com/jason-aten/7-tips-for-remote-workers-to-make-you-more-productive-less-stressed.html 

Broadbandsearch.net sums it up nicely in their blog article: https://www.broadbandsearch.net/blog/internet-digital-workplace